Customer information for return shipments
Returns Management at BAG

Dear customer,

Thank you for your order. Despite the strictest quality controls, if you should have reasons for com-plaint we request that you follow the procedure described below in order to guarantee rapid and smooth processing.

Please do not return merchandise without our previous consent!

  1. A. Transportation damage or wrong delivery
    • We must be informed in writing of transport damages within five working days of receipt of the merchandise.
    • Please note visible damages on the bill of delivery and have the shipping agent confirm them with his signature.
    • Inform the responsible agent in the sales office. You will find the contact data (name, tele-phone / fax number, e-mail address) on the bill of delivery.
    • You will receive return consent from the agent with the indication of a reference number. Please note this number on the back of the return voucher, which is included with the bill of delivery of the originally packaged merchandise.
  2. B. Technical complaints
    • Please inform the responsible field sales employee or agent in the sales office. You will find the contact data in the bill of delivery (name, telephone / fax number, e-mail address).
    • You will receive the return consent from the agent with the indication of a reference number.
    • Please note this number on the back of the return delivery note and include a short description of the reason for complaint.
    • Please return the reclaimed merchandise along with the return delivery note for technical inspection.
  3. C. Other complaints
    • Please observe that return shipments of faultless goods are only accepted within 90 days after the shipping date.
    • This is exclusively the case for originally wrapped and undamaged merchandise. The processing flat fee is 20% of the net value of the goods, but at least €50.00.
    • Inform the responsible field sales employee or agent in the sales office. You will find the contact data (name, telephone/ fax number, e-mail address) on the bill of delivery.
    • You will receive the return delivery note from the agent, which you should please include along with the bill of delivery of the originally packaged merchandise.
      The sender bears the freight charges.

The return address will given to you along with the reference number

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  • Return delivery note

    Please do not return merchandise without our previous consent!
    Inform the person in charge at the sales office, contact information (name, phone / fax number, email address) can be found on the delivery note.